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Overview

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility.

Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training, and the know-how to apply proven techniques to all kinds of situations.

This course will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings, and needs.
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What You'll Learn

  • Apply diplomacy and tact to be a credible and effective communicator
  • Manage the impact your communications have on your image
  • Define and leverage your communication style
  • Develop and demonstrate better listening skills
  • Understand the importance of perceptions
  • Explore communication style differences and learn to flex your own style
  • Recognize the impact of stress on communications and be able to adjust for it
  • Know what makes effective, powerful communication and develop the skills to model it

Who Should Attend

This course is suitable for business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
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Prerequisites

  • Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 5 WPL (Comprehensive) and WPN
  • Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and minimum 2 years of working experience

Learning Journey

Coming Soon...

Learning Objectives
  • Apply Diplomacy and Tact to Be a Credible and Effective Communicator
  • Define and Leverage Your Communication Style
  • Utilize Effective Communication Skills
  • Demonstrate Good Listening Skills
Communication: A Matter of Perception
  • Define Diplomacy, Tact and Credibility as It Applies to Communication
  • Discuss How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
  • Explain the PIE Model and Its Relevance
Apply Diplomacy
  • Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
  • Apply Good Listening Skills to Build and Improve Your Image and Your Ability to Communicate with Diplomacy, Tact, and Credibility
  • Identify the Barriers and Obstacles to Effective Listening
Communicating with Tact
  • Explain How Style Impacts the Image That Others Have of You
  • Evaluate the Opportunities and Challenges of Your Style in Working with Others
  • Flex Your Style to Communicate with More Diplomacy, Tact, and Credibility
Demonstrating Credibility
  • Define the Five Actions That Make for Credible Communication
  • Identify and Remove the Roadblocks to Effective Communication
  • Apply the Know-Believe-Feel-Do Model of Communicating
Putting It All Together
  • Overcome Barriers That Hinder Effective Communication
  • Apply Communication Skills of Diplomacy, Tact, and Credibility

Frequently Asked Questions (FAQs)

  • Why are soft skills important?

    In today's interconnected world, soft skills are essential for success in any field. They empower you to communicate effectively, build strong relationships, collaborate with others, and navigate complex situations with confidence.

    Whether you're aiming to advance your career, improve teamwork, or simply enhance your personal interactions, strong soft skills are crucial for achieving your goals.

  • What to expect for the training sessions?

    SoftSkills by Trainocate programs are designed to be engaging, interactive, and practical.

    You can expect a combination of expert instruction, group discussions, real-world case studies, and hands-on team building activities that will help you develop and apply essential soft skills in your professional and personal life.

    Our experienced trainers create a supportive and collaborative learning environment where you can gain valuable insights, build confidence, and enhance your interpersonal effectiveness.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

  • What if I'm looking for something different from what's available?

    We totally get it! Sometimes you need something a little more personalized to your specific needs. Maybe you're looking for a unique combination of soft skills, or perhaps you have a particular organizational challenge in mind that you want to address.

    Whatever it is, we'd love to hear more about your learning goals and how we can help you achieve them. Don't hesitate to reach out to us for a chat. We'll work closely with you to understand your needs and tailor a solution that fits perfectly.

    Whether it's a customized workshop, a blended learning program, or a combination of different soft skills training, we're confident we can create something that delivers real results for you and your team.

    Ready to take the next step? Sharmila Naidu is here to help! Drop her an email at sharmila.naidu@trainocate.com, and let's get started on your learning journey!

Funding Info

Skills Future Singapore

There are a few categories of eligibility. This can be segmented into:

Self Sponsored
  • Age 21 years to 39 years old can get up to 50% funding
  • Age 40 years old and above can get up to 70% funding
Company Sponsored (Non-SME)
  • Age 21 years to 39 years old can get up to 50% funding
  • Age 40 years old and above can get up to 70% funding
Company Sponsored (SME)
  • Age 21 years and above can get up to 70% funding

SSG Funding Requirements

  • Trainees must fulfil at least 80% attendance and pass the in-house assessment to be eligible for funding.
  • A functioning Singpass app is required for mandatory e-attendance scanning.
    • Trainees must scan their attendance twice daily using the Singpass app.
    • If you are unable to access Singpass, please inform us in advance so we can assist you.

Cancellation Policy

  • Requests for cancellation or deferment must be submitted in writing at least 14 days before the class start date.
  • Cancellation initiated less than 14 days before the class start will incur fee charges.
  • Approval is subject to Trainocate’s discretion. 

Refund Policy

  • Cancellation requests must be submitted at least 14 days before the class start date to receive a full refund with no charges.
  • Cancellations made 7 to 13 days before the class start date will incur a 50% course fee charge.
  • Cancellations made less than 7 days before the class start date will be charged 100% of the course fee.
  • Exceptions may be granted with Trainocate management approval.

Feedback Policy and Procedure

  • You may submit any feedback / complaints via email to  funding@trainocate.com.
  • All formal complaints will be handled within 7 working days from receipt with a written reply given.
  • Feedback given will be documented and used in continual service and delivery improvement.

Appeal Policy and Procedure

As a candidate in this course assessment, you may appeal your results if you disagree with them. To do so, submit your appeal via email to funding@trainocate.com within 3 working days of receiving your assessment results.


For more funding info and FAQs, click here.

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Course Curriculum

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Improve yourself and your career by taking this course.

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